Help Center

Frequently Asked
Questions about casinoscore

Everything you need to know about playing on casinoscore — from signing up and making deposits to withdrawals, bonuses, and responsible gaming. We have got you covered, pare.

Account & Registration Deposits & Withdrawals Bonuses & Promos Games Responsible Gaming
50+
FAQ Topics Covered
24/7
Live Support Available
<2h
Avg. Email Response
5
FAQ Categories

No questions matched your search. Try a different keyword or browse by category.

Account & Registration

Creating a casinoscore account is quick and straightforward. Head over to the casinoscore Login page and click the Register button. You will be asked to provide your full name, email address, date of birth, and a secure password. After submitting your details, check your inbox for a verification email and click the confirmation link.

Once your email is verified, you will need to complete KYC (Know Your Customer) verification by uploading a valid government-issued ID — a Philippine passport, driver's license, or SSS/UMID card all work. KYC is required before your first withdrawal. You must be at least 21 years old to register and play on casinoscore.

The minimum age to register and play on casinoscore is 21 years old, in line with Philippine gaming regulations. This applies to all real-money games including slots, live casino, sports betting, bingo, and all other products on the platform. Age verification is mandatory during the KYC process — accounts found to belong to underage players will be immediately suspended and any funds returned.

No worries — it happens to everyone. On the casinoscore Login page, click the "Forgot Password?" link below the login form. Enter the email address associated with your account and we will send you a password reset link within a few minutes. Check your spam folder if you do not see it in your inbox.

Once you click the reset link, you will be prompted to create a new password. Make sure it is at least 8 characters long and includes a mix of letters, numbers, and symbols for security.

No. casinoscore strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, names, or devices — is a violation of our Terms & Conditions and may result in permanent account suspension and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact our support team at [email protected] immediately to resolve it.

You can update most of your account details — including your phone number, address, and communication preferences — directly from your Account Settings page after logging in. However, changes to your registered name or date of birth require identity verification and must be processed by our support team. Email [email protected] with your request and a copy of your valid ID.

If you wish to permanently close your account, please contact our support team at [email protected] with the subject line "Account Closure Request." Before closing, make sure to withdraw any remaining balance. Note that account closure is different from self-exclusion — if your reason for closing is related to problem gambling, we strongly recommend activating self-exclusion instead, which you can do from your Responsible Gaming settings. Visit our Responsible Gaming page to learn more.

Deposits & Withdrawals

casinoscore supports the most popular payment methods used by Filipino players. You can deposit and withdraw using:

  • GCash — fastest option, near-instant deposits
  • PayMaya (Maya) — quick and widely used across the Philippines
  • BPI Online Banking — reliable bank transfer option
  • BDO Online Banking — available for most BDO account holders
  • Metrobank Online — supported for both deposits and withdrawals

All transactions are processed in Philippine Peso (PHP / ₱). No currency conversion fees apply for Filipino players.

The minimum deposit on casinoscore is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary slightly depending on your bank's own transfer limits. There is no maximum deposit limit set by casinoscore, though your bank or e-wallet provider may impose their own daily transaction caps.

Withdrawal processing times on casinoscore depend on the method you choose:

  • GCash / PayMaya: Typically within 1–3 hours after approval
  • BPI / BDO / Metrobank: 1–3 business days depending on your bank

All withdrawals go through a brief security review before being released. Make sure your KYC verification is complete — unverified accounts cannot process withdrawals. The minimum withdrawal amount is ₱200.

casinoscore does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees or service charges. We recommend checking with your payment provider for their current fee schedule. casinoscore will always display the exact amount you will receive before you confirm a withdrawal.

If your deposit has not appeared in your casinoscore account within 30 minutes, here is what to do:

  • Check your GCash, PayMaya, or bank app to confirm the transaction was successful and funds were deducted.
  • Take a screenshot of the transaction confirmation or reference number.
  • Contact our support team via live chat or email at [email protected] with the transaction details.

Our team will investigate and credit your account as quickly as possible, usually within a few hours.

Bonuses & Promotions

casinoscore offers a generous welcome package for new Filipino players. After completing registration and your first deposit, you will be eligible for a welcome bonus that boosts your starting balance. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. Always read the bonus terms carefully before claiming — wagering requirements and eligible games apply.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.

Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Always check the specific bonus terms on casinoscore for the exact contribution rates.

No — bonus funds cannot be withdrawn directly. They must first meet the wagering requirements outlined in the specific promotion's terms. Your own deposited funds, however, are always available for withdrawal at any time (subject to standard processing times). casinoscore clearly separates your real money balance from your bonus balance in your account dashboard so you always know exactly where you stand.

Yes — casinoscore regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Keep an eye on the Promotions section of your account and make sure your marketing preferences are enabled so you do not miss out on exclusive offers.

Games & Platform

casinoscore offers a wide range of games designed for Filipino players, including:

  • Slots — hundreds of titles from top providers, including jackpot slots
  • Bingo — classic and modern bingo variants with live hosts
  • Baseball — exciting baseball-themed betting games
  • Monster Hi-Lo — fast-paced card prediction game
  • Live Casino — live dealer baccarat, roulette, blackjack, and more via casinoscore Casino
  • Sports Betting — PBA, NBA, UFC, boxing, football, and more

Absolutely. casinoscore is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform works smoothly on Android and iOS devices. For the best experience, use a stable internet connection, whether that is your home WiFi, Globe, Smart, or DITO mobile data.

Yes. All games on casinoscore use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table game providers are regularly audited by independent testing agencies. Live casino games are streamed in real time with professional dealers, providing full transparency. casinoscore is committed to offering a fair gaming environment for all Filipino players.

Monster Hi-Lo is one of casinoscore's most popular original games. A card is drawn and you predict whether the next card will be higher or lower in value. It is simple, fast-paced, and perfect for players who enjoy quick rounds with exciting multipliers. The game features a fun monster theme that makes it stand out from traditional card games. Head to the Monster Hi-Lo page to learn the full rules and start playing.

Selected slot games on casinoscore offer a demo or free play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, paylines, and bonus features before committing real PHP. Note that demo mode winnings cannot be withdrawn — they are for practice only. Live casino and sports betting games require a real-money account to participate.

Responsible Gaming

casinoscore provides a comprehensive set of responsible gaming tools available directly from your account settings:

  • Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — define the maximum amount you are comfortable losing per period
  • Session Time Limits — set a maximum play duration per session
  • Reality Check Reminders — periodic on-screen alerts showing your session duration and spend
  • Cool-Off Period — take a short break of 24 hours, 7 days, or 30 days
  • Self-Exclusion — block access to your account for 6 months up to 5 years

Visit our Responsible Gaming page for full details on all available tools.

To activate self-exclusion, log in to your casinoscore account and go to Account Settings > Responsible Gaming. Select the self-exclusion option and choose your preferred duration (6 months, 1 year, 2 years, or 5 years). For longer exclusion periods, you may be asked to confirm via email or contact our support team at [email protected].

Once activated, self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. All marketing communications will also be suspended. This tool is designed to give you a genuine, uninterrupted break from gaming.

If you or someone you know is struggling with problem gambling, help is available right here in the Philippines. The following organizations provide professional, confidential support:

  • PAGCOR Responsible Gaming — the national framework for player protection under the Philippine Amusement and Gaming Corporation
  • National Center for Mental Health (NCMH) — located in Mandaluyong City, with a crisis hotline available nationwide
  • Gamblers Anonymous Philippines — regular support group meetings in Metro Manila and other major cities
  • DOH Mental Health Hotline — operated by the Department of Health for immediate crisis support

You can also reach casinoscore's responsible gaming team 24/7 at [email protected]. All conversations are completely confidential.

Yes — most responsible gaming limits can be set directly from your account dashboard without needing to contact support. Simply log in, go to Account Settings, and navigate to the Responsible Gaming section. From there you can set deposit limits, loss limits, session time limits, and activate a cool-off period instantly. Decreasing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. Self-exclusion for longer periods may require support team confirmation.


Why Filipino Players Trust casinoscore

Beyond answering your questions, here is a quick look at what makes casinoscore the go-to gaming platform for players across Manila, Cebu, Davao, and beyond.

Secure & Regulated

casinoscore operates within the Philippine gaming regulatory framework, with strict KYC, AML compliance, and data protection measures in place to keep your account and funds safe.

Fast Payouts

GCash and PayMaya withdrawals are processed within hours. casinoscore is committed to getting your winnings to you as quickly as possible — no unnecessary delays, no runaround.

Mobile-First Experience

Play anywhere in the Philippines — whether you are commuting in Makati, relaxing in Quezon City, or chilling in Cebu. casinoscore runs smoothly on any smartphone browser.

Local Payment Methods

Deposit and withdraw using GCash, PayMaya, BPI, BDO, and Metrobank. All transactions in Philippine Peso — no currency conversion headaches for Filipino players.

24/7 Customer Support

Our support team is available around the clock via live chat and email. Whether you are in Manila at midnight or Davao at dawn, help is always just a message away.

Responsible Gaming First

casinoscore puts player wellbeing at the center of everything. Deposit limits, self-exclusion, reality checks, and cool-off tools are all built into your account — no hoops to jump through.


Still Have Questions?

Can't find what you're looking for in the FAQ? Our support team is ready to help you directly.

Live Chat

Get instant answers from our support team. Available 24 hours a day, 7 days a week — including Philippine holidays.

Available 24/7
Email Support

Send us a detailed message and we will get back to you within 2 hours on average. For account and payment issues, email is the best channel.

[email protected]
Help Articles

Browse our detailed help articles covering every aspect of casinoscore — from account setup to advanced betting strategies.

In Your Account Dashboard

Ready to Play?

Join Thousands of Filipino Players
on casinoscore

Now that your questions are answered, it is time to get in on the action. Register today, claim your welcome bonus, and start playing your favorite games — slots, bingo, live casino, sports betting, and more. Must be 21+ to participate.

21+ Play responsibly. Gambling can be addictive. For help, visit our Responsible Gaming page.